Is the beef frozen?

To ensure that all beef stays fresh before you get it, all the beef that we sell is frozen.

Can I choose what cuts go into my box?

No, we can guarantee that you’ll get the specified amount of roasts, steaks, and ground beef, but the cuts you get will be a surprise.

How does local pick-up work?

Local pick-up days are on Wednesdays. Please wait until you get a notification email stating that your order is ready before stopping by. If you place an order on Wednesday we cannot guarantee that it will be ready same day. You can stop by our office during business hours (8:30 am to 5:00 pm), and have your order conformation email with you. Check in at the front desk and we’ll get your package to you!

My freezer is full, can I wait to pick up my beef?

No, we have limited freezer space too. Please pick up your package within 10 business days or we will cancel your order and give you a full refund minus credit card fees.

What if pick-up times don’t work for me?

Please call the office at (307)-655-2264 and we will do our best to help you.

Other questions?

Please email us at hello@padlockranch.com or call us at (307)-655-2264 and we’ll be happy to help you!